Privacy policy

At RSL Clothing & Exclusives, we respect your privacy and understand the importance of protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, contact us, or otherwise interact with our online store.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us when you use our website or communicate with us.

This may include your:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order information
  • Product preferences or other information you provide when contacting us
  • Information submitted through contact forms or other communication methods

When you place an order, we also receive information necessary to process and fulfill that order.

Payment Information

Payments made through our online store are processed through our payment processing system and supported payment providers.

We accept payment methods including Visa, Mastercard, Maestro, American Express, JCB, Discover, and Diners Club.

When you make a payment, payment information may be collected and processed by the applicable payment provider. We do not request that customers send complete card numbers, security codes, or other sensitive payment information through email or other unsecured communication methods.

Payment providers may process your information according to their own privacy policies and terms.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser, device, and website technologies.

This information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • General location information
  • Pages visited
  • Products viewed
  • Referring website or source
  • Date and time of your visit
  • Website interaction information

This information may be used to help us understand how visitors use our website, maintain website functionality, improve the shopping experience, and help protect our website from unauthorized activity.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions and improve your browsing experience.

Cookies may help us remember certain preferences, maintain shopping cart functionality, understand website usage, and support website performance.

Some cookies or similar technologies may be provided by third-party services that operate on our behalf or support our website.

You can control or manage cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

How We Use Your Information

We may use the information we collect for purposes such as:

  • Processing and fulfilling orders
  • Processing payments
  • Shipping purchased products
  • Providing order confirmations and updates
  • Responding to customer questions and requests
  • Providing customer support
  • Processing returns, refunds, and exchanges
  • Maintaining and improving our website
  • Understanding how customers use our online store
  • Preventing fraudulent or unauthorized activity
  • Maintaining website security
  • Communicating with customers about their orders
  • Complying with applicable legal obligations
  • Protecting our business, customers, and website

We aim to collect and use information that is reasonably necessary for legitimate business purposes. Good data-security practices include limiting information collected and retained to what a business actually needs and protecting information appropriately.

Order and Shipping Information

When you purchase a product from our online store, we use the information provided during checkout to process and fulfill your order.

This may include sharing necessary information with payment processors, shipping carriers, fulfillment providers, technology providers, or other service providers involved in completing your order.

For example, your name, shipping address, and contact information may need to be provided to a shipping or delivery provider so your order can be delivered.

Customer Communications

If you contact us by email, phone, contact form, or another available method, we may retain information from that communication so that we can respond to your request and provide customer service.

If you contact us regarding an order, we may use your order information to verify the purchase and assist with your request.

Marketing Communications

If we send marketing or promotional communications, we will provide appropriate options to manage those communications where required.

You may unsubscribe from marketing emails by using the unsubscribe option included in the applicable email or by contacting us.

Please note that even if you stop receiving marketing communications, we may still send necessary transactional communications relating to your orders, account, or other services you have requested.

How We Share Information

We may share personal information with service providers and business partners when reasonably necessary to operate our store and provide services to customers.

These parties may include:

  • Payment processors
  • Shipping and delivery providers
  • Website and hosting providers
  • E-commerce platform providers
  • Customer service providers
  • Website analytics or technology providers
  • Security and fraud-prevention providers
  • Professional advisers when necessary
  • Government authorities or other parties when required by law

We do not share information simply because we have collected it. Information is shared when reasonably necessary to provide services, operate our business, protect our website and customers, or comply with applicable requirements.

Sale of Personal Information

We do not intend to sell customers' personal information as part of our ordinary business operations.

If our practices regarding personal information change, we will update this Privacy Policy as appropriate.

Third-Party Services and Websites

Our website may use services provided by third parties to support functions such as payment processing, shipping, website operation, analytics, security, and other business services.

These third-party providers may collect or process information according to their own privacy policies.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We encourage customers to review the privacy policies of third-party websites before providing them with personal information.

Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted or stored electronically.

We also encourage customers to take reasonable precautions when using the internet and to avoid sending sensitive payment information through email or other unsecured communication methods.

The FTC recommends that businesses use reasonable security practices appropriate to the type and sensitivity of information they maintain.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or accounting requirements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably needed, it may be deleted, anonymized, or securely disposed of, subject to applicable requirements.

Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the ability to request information about personal data we maintain about you, request correction of inaccurate information, request deletion of certain information, or make other privacy-related requests.

The availability of these rights can depend on applicable law and the circumstances of the request.

To make a privacy-related request, please contact us using the contact information provided at the end of this policy. We may need to verify your identity before completing certain requests in order to help protect customer information.

Do Not Track Signals

Some web browsers offer a "Do Not Track" setting. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to every browser-based Do Not Track signal.

Children's Privacy

Our online store is intended for general audiences and is not directed toward children under 13.

We do not knowingly request or intentionally collect personal information from children under 13 through our online store. If you believe that a child under 13 has provided personal information to us, please contact us so we can review the situation and take appropriate steps.

The Children's Online Privacy Protection Act (COPPA) provides additional requirements for certain websites and online services directed to children.

Business and Legal Requirements

We may use or disclose personal information when reasonably necessary to:

  • Comply with applicable laws or legal processes
  • Respond to lawful requests from government authorities
  • Protect our legal rights
  • Investigate suspected fraud or unauthorized activity
  • Protect the safety of customers, employees, or others
  • Enforce our website terms, policies, or agreements
  • Protect the operation and security of our business

Business Transfers

If our business is reorganized, sold, merged, or transferred, customer information may be transferred as part of the applicable business transaction, subject to applicable law and appropriate privacy protections.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

When changes are made, we will update the "Last Updated" date of this policy. We encourage customers to review this page periodically to stay informed about how we handle personal information.

Contact Us

Address: 6824 Indianapolis Blvd, Hammond, IN 46324, United States
Phone: +12198037436
Email: support@rslclothingexclusives.com

Business Hours:

Monday to Saturday: 10 AM to 7 PM. (GMT-06:00) Central Standard Time (Chicago)