Shipping policy

At RSL Clothing & Exclusives, we aim to provide a straightforward and reliable shipping experience. Please review the information below for details about our shipping area, processing times, delivery estimates, and order-related situations.

Shipping Area

We currently ship orders within the United States.

Shipping Cost

Free shipping is available on orders shipped within the United States.

Order Cut-Off Time

Our daily order cut-off time is: 5:00 PM, Central Standard Time (Chicago), GMT-06:00

Orders placed after the cut-off time will be processed on the next applicable business day.

Order Processing Time

Orders are generally processed within 3–5 business days, Monday through Saturday.

Processing time includes receiving the order, reviewing the order information, preparing the product, and arranging the shipment.

Transit Time

After an order has been processed and shipped, the estimated transit time is 3–7 business days, Monday through Saturday.

Total Delivery Time

The estimated total delivery time is 6–12 business days, Monday through Saturday.

Delivery estimates may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Order Tracking

Once your order has been shipped, we will provide tracking information when available. You can use the tracking information to follow the progress of your shipment.

Please allow some time for the tracking information to become active after the shipment has been handed to the carrier.

Wrong Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible. We will try to assist with an address correction before the order is shipped, but we cannot guarantee that an address can be changed after processing has started.

If an order has already been shipped, we may not be able to change the shipping address.

Change of Address

If you need to change your shipping address after placing an order, contact us as soon as possible with your order information and the updated address.

Address changes are only possible when the order has not yet been shipped and the change can be processed in time.

Change of Mind

If you change your mind after placing an order, please contact us as soon as possible.

If the order has not yet been processed, we will review the request and assist when possible. If the order has already been shipped, it may not be possible to cancel the shipment. In that situation, you may follow our Return & Refund Policy for eligible returns.

Order Delays

Although we work to process and ship orders within the stated timeframes, delivery may occasionally take longer due to carrier delays, severe weather, holidays, incorrect address information, or other circumstances beyond our control.

If your shipment appears to be delayed, please check the tracking information first. You may also contact us for assistance.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Provide your order information and, when helpful, photographs showing the condition of the package and the product. We will review the situation and provide the appropriate next steps.

Lost Packages

If tracking indicates that a package may be lost or the shipment has stopped progressing for an extended period, please contact us.

We will review the available tracking information and assist with the next steps. Depending on the circumstances, we may need to work with the shipping carrier to investigate the shipment.

Item Not Received

If your tracking information shows that an order was delivered but you have not received it, first check around the delivery location and with other household members or building management, where applicable.

If you still cannot locate the package, contact us with your order information so we can review the shipment details and help determine the next steps.

Undelivered Packages

If a package cannot be delivered because of an incomplete or incorrect address, unsuccessful delivery attempts, or another delivery issue, the carrier may return the package to us.

If the package is returned to us, please contact us so we can review the available options. Additional shipping arrangements may be required depending on the reason for the unsuccessful delivery.

Taxes & VAT

The product prices shown on our online store include applicable VAT/tax amounts where applicable. We do not charge customers any additional VAT or tax amount beyond the price shown during checkout.

Contact Us

Address: 6824 Indianapolis Blvd, Hammond, IN 46324, United States
Phone: +12198037436
Email: support@rslclothingexclusives.com

Business Hours:

Monday to Saturday: 10 AM to 7 PM. (GMT-06:00) Central Standard Time (Chicago)