Refund policy
At RSL Clothing & Exclusives, we want customers to have a clear and straightforward return experience. Please review the following policy before requesting a return or exchange.
30-Day Return Policy
We accept eligible returns within 30 days of delivery. If you would like to return an item, please contact us within this period so we can provide the appropriate return instructions.
Return Process
Returns are processed by mail. To start a return, please contact us with your order information and the reason for the return.
Once your return request is reviewed and accepted, we will provide a downloadable return shipping label and instructions for sending the item back to us.
After receiving the returned item, we will inspect it to confirm that it meets our return requirements. Once the return is accepted, we will process the applicable refund or exchange according to this policy.
Return Conditions
To be eligible for a return, the item must be:
- New and unused
- In its original condition
- Returned with the original packaging, where applicable
- Free from damage or alterations caused after delivery
We cannot accept returns for custom orders, personalized items, or special-order items.
Items that have been used, altered, damaged, or are otherwise not in their original condition may not qualify for a return.
Return Shipping Cost
If you are returning an item because you changed your mind or no longer want the product, the return shipping cost is the customer's responsibility.
If an item arrives defective due to an issue on our part, we will cover the applicable return shipping cost.
Defective or Damaged Items
If you receive a defective item, please contact us as soon as possible after delivery. Include your order information and, when helpful, photographs showing the issue so we can review the situation.
If the item is confirmed to be defective due to an issue on our part, we will provide return instructions. After we receive the returned item, we will send a replacement of the same product in new, non-defective condition, subject to availability.
Refunds
After we receive and accept your returned item, we will process your refund within 7 business days.
The refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.
Exchanges
We accept exchanges for eligible products.
For the simplest exchange process, we recommend first returning the original item according to our return procedure and then placing a new order for the product you would like instead.
The new order will be processed separately according to the product's availability and current ordering terms.
Contact Us
Address: 6824 Indianapolis Blvd, Hammond, IN 46324, United States
Phone: +12198037436
Email: support@rslclothingexclusives.com
Business Hours:
Monday to Saturday: 10 AM to 7 PM. (GMT-06:00) Central Standard Time (Chicago)